Refund policy
We have a 7-day return policy, which means you have seven days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, email us at we@aitcheye.com. If your return is accepted, we’ll have you ship it back to us. We do not cover return shipping costs. Items sent back to us without first requesting a return will not be accepted.
Please contact us with any return questions at we@aitcheye.com.
Shipping
Shipping is always free but we do not cover return shipping costs.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right as soon as possible.
Refunds
Once we receive and inspect your return, we will let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.